Customer Success Manager

Remote · Marousi, Attica, Greece · Customer Success

Description

Transifex is seeking an enthusiastic and engineering-minded Customer Success Manager who will provide the highest level of customer support in each interaction, work closely with customers to address their needs, and advise them on how to get the most business value from Transifex.

While considering this position, take into account that you will be a primary point of contact with our customers every day, balancing creative problem-solving and relationship-building. You will work closely with account managers to ensure customers are maximizing their business needs, partner with our product and design team to improve the user experience, and assist our development team with resolving technical issues.

With your exceptional people skills, you will be Transifex’s technical troubleshooter, relationship builder, and a key contributor to the success of our global customers including Eventbrite, Atlassian, Strava, Quora, Waze Trello, and many more.


RESPONSIBILITIES:

Requirements

Bonus Skills:

Benefits

The health of our company and the success of the SaaS product we offer is directly related to the work environment we create for ourselves. With this in mind, we strive to create a welcoming and positive place in which to work and thrive. For our Athens-based employees, we offer:


ABOUT TRANSIFEX

Built for fast-growing companies, Transifex's open, cloud-based platform helps push digital content across multiple languages and accelerates the delivery of content with a continuous localization workflow. Customers using Transifex can be assured that new content is always translated, and the latest translations are included with each release. This means faster time to market and a better experience for end users. Transifex has customers in nearly 50 countries representing about 40,000 projects and over 320,000 users, localizing content in 150+ languages. Companies like Eventbrite, HubSpot, Hyatt Hotels, Quora, Trello and Waze rely on Transifex to achieve a truly multilingual, global presence.


OUR VALUES

While considering this position, take into account what we value here at Transifex. We come from diverse backgrounds and experiences, but we share one thing in common: We thrive by working together everyday. We are looking for people who aim to:

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